Go back to Shop

Good Stone Inc

Custom timelines vary by project, but most designs are completed within 6–8 weeks. We'll give you a personalized timeline during your consultation.

How long does a custom design take?

How far in advance should I start the ring design process?

What if I'm not in Austin, Texas to work with GOODSTONE?

Bespoke Process

Will I pay taxes on my order?

Order and Shipping FAQ

Lifetime Guarantee

Ethics and Values

Jewelry Care

Financing Options

Good Stone Policies

All Standard FAQs

Can I get my ring resized?

How long does resizing take?

What if I don't know my ring size?

How many revisions are included in the custom process?

My ring spins — can you help with sizing beads or a euroshank?

Do you provide wax molds?

Do you have a showroom?

Can you send me additional photos or videos of a piece?

How long does it take to receive my order?

Can you design a ring from a photo or inspiration image?

How much does shipping cost?

Is my shipment insured?

Can you reset a diamond I already own?

Do you ship internationally?

Can I update my shipping address after placing my order?

Do you ship to PO boxes?

Is your packaging discreet?

Are there any discounts available?

Why are your diamond prices so accessible?

Where are your pieces made?

Is your gold recycled?

Can you clean my ring?

Can I change my order after I've placed it?

What carat weight is shown in a specific piece?

What is the band width of a specific style?

How much does the Oval Triad Ring (or other Triad) cost?

What is the carat weight of a wedding band or eternity band?

Can I see my diamond before it's set?

Can I check on the status of my order?

Do you sell loose diamonds?

Can I customize the prongs to white gold?

Can I add a hidden halo?

Can I expedite my order?

Do you have an insurance provider you recommend?

Do you provide insurance appraisals?

Can I add an engraving?

What is your warranty?

Do you offer repairs?

How long does a custom design take?Updated 3 hours ago