All orders shipped within Texas are subject to state sales tax. Orders shipped out-of-state or internationally will not be charged sales tax. Please email us with any questions or concerns at hello@goodstoneinc.com.

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Will I pay taxes on my order?

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Good Stone Inc

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Order and Shipping FAQ

How far in advance should I start the ring design process?

What if I'm not in Austin, Texas to work with GOODSTONE?

Bespoke Process

Lifetime Guarantee

Ethics and Values

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Good Stone Policies

All Standard FAQs

Can I get my ring resized?

How long does resizing take?

What if I don't know my ring size?

How many revisions are included in the custom process?

My ring spins — can you help with sizing beads or a euroshank?

Do you provide wax molds?

Do you have a showroom?

Can you send me additional photos or videos of a piece?

How long does it take to receive my order?

Can you design a ring from a photo or inspiration image?

How much does shipping cost?

Is my shipment insured?

Can you reset a diamond I already own?

Do you ship internationally?

Can I update my shipping address after placing my order?

Do you ship to PO boxes?

Is your packaging discreet?

Are there any discounts available?

How long does a custom design take?

Why are your diamond prices so accessible?

Where are your pieces made?

Is your gold recycled?

Can you clean my ring?

Can I change my order after I've placed it?

What carat weight is shown in a specific piece?

What is the band width of a specific style?

How much does the Oval Triad Ring (or other Triad) cost?

What is the carat weight of a wedding band or eternity band?

Can I see my diamond before it's set?

Can I check on the status of my order?

Do you sell loose diamonds?

Can I customize the prongs to white gold?

Can I add a hidden halo?

Can I expedite my order?

Do you have an insurance provider you recommend?

Do you provide insurance appraisals?

Can I add an engraving?

What is your warranty?

Do you offer repairs?